What do you want to know before you start

Can I follow a course offline?

Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.

Can I take the courses on my iPad, tablet, iPhone or smartphone?

Of course you can. This online school is fully responsive in all kinds of mobile devices. Keep in mind that a larger screen such as a tablet, laptop or computer is more pleasant to work with.

What browsers are supported?

We support the latest versions of all well-known browsers. For optimal studying experience we recommend using Mozilla Firefox or Google Chrome.

What forms of payment are accepted?

You  can pay with Creditcard or iDeal to activate a course. If one of these payment methods is not possible, you can send an email to invoice@encaustichouse.com. We make an invoice for you with our bank details. Once payment has been approved you will get access to the course.

How can I translate a page into another language?

EncausticHouse is basically an English-language website. However, the site can largely be translated into another language.

To translate pages within EncausticHouse, we recommend using the internet browser Google chrome. This internet browser has been developed to make many translations for you.

You can download Google chrome at www.google.com/chrome 

First open the website www.encaustichouse.com in Google chrome.

There are two options to translate the page

Option 1:

Click with the right mouse button and go to ‘translate to …’

Option 2:

Click on the icon below on the top right of the menu bar to translate the website page

The translations will not be perfect, but you will certainly understand what is meant.

Pay attention! Videos are not automatically translated by Google chrome.

Become a member of EncausticHouse

How can I create an account within EncausticHouse?

To Log In to EncausticHouse you have to create a new account. There are two ways to accomplish this:

  • Simply connect with one of your social network accounts. It’s the easiest way by far since you don’t need to remember yet another password. To log in,  click on the button corresponding to the social network you prefer to use and follow the process. You will be asked to confirm your email address, so make sure that you enter a valid email address.

  • The second option for creating a new account is using your email. Click on the “Create a new account for free” button that can be found in the login form. Fill out the simple registration form with your name, email and desired password and click on the “Start your learning journey” button.

That’s it, you may now access EncausticHouse and browse through the available courses.

How do I login to EncausticHouse with an existing account?

If you’ve used a social account (Facebook, Twitter, Linkedin) to register to the school then all you need to do is click on the respective ‘Sign in’ button you can find on the homepage of www.encaustichouse.com

If you’ve used your email to register for EncausticHouse then simply fill out your e-mail and password in the login form and click ‘Login’.

That’s it, you can browse through our course catalog!

How can I change my password?

Changing the password can be done from the online EncausticHouse login form (you have to be logged out). Go to the login form and click on the ‘Forgot your password?’ button that can be located right under the ‘Login’ button.

Insert the email of your account and click ‘Send’.

You will soon receive an email containing a link for resetting your password. If you don’t receive this email after a few minutes, please check the spam folder of your email account as the reset email may have accidentally been held up by your spam filter.

Course questions

How to enroll a course?

Register for the course you want to follow by clicking on the ‘Enroll’ button (the course’s prices should be visible, right next to enroll) and follow the checkout process. When you finish the course contents will unlock for you.

How do I contact the course instructor?

For contacting a course instructor you can click the ‘Ask Instructors’ option that can be found on the top right menu in your learning environment.

How do I navigate inside a course?

Once you access a course, you will find a full table of contents at the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases you would be better off when simply following the linear course order proposed by the course instructor. In the future you can always come back and re-visit any learning unit you wish. Note that learning units that you have visited/completed are marked with a discrete check mark .

How long do I have access to the course?

As long as EncausticHouse.com exists you can review course material as often as you want and continue with the course. There is no time limit.

Can I take more than one course at a time?

Yes! You can take as many courses as you wish!

How long does it take to complete a course?

It depends on the course. Each course has different time requirements. Read the course’s description or contact your instructor for more specific details.

How soon will I get access to my course after payment?

You will get access to your course(s) immediately after your make an online purchase. If payment is made through an invoice, we will link the course to your account manually. This can take 1-2 days after the payment has been approved.

There is a solution for every problem

Problems logging in to EncausticHouse?

First of all make sure that the combination of e-mail and password you tried is correct. If you are still having problems it might that you have forgotten your password. In this case you can simply create a new password.

Changing the password can be done from the online EncausticHouse login form (you have to be logged out). Go to the login form and click on the ‘Forgot your password?’ button that can be located right under the ‘Login’ button.

Insert the email of your account and click ‘Send’.

You will soon receive an email containing a link for resetting your password. If you don’t receive this email after a few minutes, please check the spam folder of your email account as the reset email may have accidentally been held up by your spam filter.

Troubleshoot issues with video?

Answer Our video player automatically tries to adjust the video quality to your internet speed, giving you the highest quality possible but in certain cases, for very slow connections, this might not be possible. If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the video. In this case try to reset your connection/internet router or, if possible, try accessing your online courses using a better internet connection.

You may also want to try one of the following:
Close extra browser tabs or other applications that may be using up your bandwidth. Make sure you’re using the latest version of your browser.

Other questions?

We would like to help you further. Send us a message via the contact form. We try to respond as quickly as possible.